Privacy Policy
Last updated: 25 October 2026
Smits Stamps and Coins respects your privacy. This policy explains what personal information we collect when you visit our website or buy from us, why we collect it, who we share it with, and how you can see or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Who we are
Smits Stamps and Coins, Suite 12A, Stairwell B, London Court Arcade, 647 Hay Street, Perth WA 6000, Australia. Email: smitsstampsandcoins@gmail.com.
Our online store is hosted by Shopify, which processes information on our behalf to run the website, checkout and customer accounts.
2. What we collect
Information you give us
- Order details: your name, email address, phone number, delivery and billing addresses, the items you buy, and any notes you add to your order.
- Customer account: if you create an account, your email address and the details saved to it, such as addresses and order history. You sign in with a one-time code sent to your email, so there is no password for us to store.
- Messages: anything you send us by email or through the website, for example a question about an item.
- Email updates: your email address, if you choose to receive news and offers from us.
Payment information
Card and other payment details are entered into Shopify's secure checkout and handled by our payment providers. We do not see or keep your full card number. We do receive basic payment information, such as the payment method, the amount and whether the payment went through.
Information collected automatically
When you browse the website, Shopify automatically collects some technical information, such as your IP address, browser and device type, approximate location, the pages you view, what you add to your cart, and how you arrived at our website. This is collected using cookies and similar technologies (see section 6).
Your wishlist
The wishlist is saved only in your own web browser on your device (using a feature called local storage). It is not sent to us or to Shopify, and we cannot see it. If you use "Email my wishlist to myself", the list is put into a new email in your own email program, which you send yourself. The "Copy the link" option creates a web link that contains only the item codes, not your name or any contact details.
3. Why we collect it
We use your personal information to:
- process, pack and deliver your order, and send you order and shipping emails;
- manage your customer account;
- answer your questions and handle returns, refunds and complaints;
- prevent fraud and keep the website and checkout secure;
- understand how the website is used so we can improve it;
- send you news and offers, but only if you have agreed to receive them; and
- meet our legal obligations, such as tax and accounting record keeping.
You can browse the website without telling us who you are. We do need your name, contact details and address to fill an order.
4. Emails from us
We will always send emails about your order, such as confirmations and shipping updates. We will only send marketing emails, such as new stock or offers, if you have agreed to receive them. Every marketing email has an unsubscribe link, in line with the Spam Act 2003 (Cth), or you can email us to opt out.
5. Who we share it with
We do not sell your personal information. We share it only as needed with:
- Shopify, which hosts our store, checkout, customer accounts and order records;
- payment providers, to process your payment and help prevent fraud;
- Australia Post and other carriers, so they can deliver your order;
- service providers who help us run the business, such as email, analytics, IT and accounting providers; and
- government bodies or others where the law requires or allows it.
Shopify also uses some information for its own purposes, such as fraud prevention, as described in the Shopify Consumer Privacy Policy. If you would prefer that Shopify does not share your information for targeted advertising, you can opt out on our data sharing opt-out page.
6. Cookies and analytics
Cookies are small files stored by your browser. Our website uses cookies that Shopify needs to make the store work, such as keeping items in your cart and keeping checkout secure. Shopify also uses cookies to give us statistics about how the website is used, such as the number of visitors and the most viewed pages.
If we add other tools in future, such as Google Analytics, they may also use cookies. You can block or delete cookies in your browser settings, but parts of the store, such as the cart and checkout, may then not work properly. You can read more in Shopify's cookie policy.
7. Information stored overseas
Shopify and some of our other service providers store and process information outside Australia, including in Canada, the United States and other countries where their servers are located. We use well-established providers that have their own privacy and security protections in place, and we take reasonable steps to make sure your information is handled in a way that is consistent with the Australian Privacy Principles.
8. Keeping your information safe
Our website and checkout use encrypted connections, and access to customer and order records is limited to the people who need it to run the business. No system is completely secure, but if a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner as required by law.
We keep order records for as long as we need them for the purposes above. Tax and accounting records are kept for at least five years, as Australian tax law requires. When we no longer need information, we delete it or remove anything that identifies you.
9. Seeing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it. You can update your details yourself by signing in to your customer account, or email us at smitsstampsandcoins@gmail.com. We may need to confirm your identity first. We will reply within 30 days, and if we cannot do what you ask, we will explain why.
10. Customers outside Australia
If you live outside Australia, for example in the European Union or United Kingdom, you may have extra rights under your local privacy laws, such as the right to object to how your information is used. Please email us and we will help.
11. Complaints
If you are unhappy with how we have handled your personal information, please email us first and we will try to put it right. We aim to respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
13. Contact us
Smits Stamps and Coins
Suite 12A, Stairwell B, London Court Arcade
647 Hay Street, Perth WA 6000, Australia
Email: smitsstampsandcoins@gmail.com