Terms & Conditions

Last updated: 25 October 2026

Welcome to Smits Stamps and Coins. These Terms and Conditions apply when you use this website and when you buy from us online. By using the website or placing an order, you agree to them. Please read them together with our Privacy Policy.

1. About us

Smits Stamps and Coins is a stamp, coin and banknote dealer at Suite 12A, Stairwell B, London Court Arcade, 647 Hay Street, Perth WA 6000, Australia. You can email us at smitsstampsandcoins@gmail.com. In these terms, "we", "us" and "our" mean Smits Stamps and Coins, and "you" means the person using the website or buying from us.

Our online store runs on Shopify. Payments are processed by our payment providers through Shopify's secure checkout.

2. Your consumer rights come first

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. If anything in these terms seems to say otherwise, the law wins.

3. Using the website

  • You must not use the website for anything unlawful, to interfere with how it works, or to copy our catalogue or content in bulk.
  • If you create a customer account, please give accurate details and keep access to your email account secure, because we send sign-in codes to that address.
  • If you are under 18, please have a parent or guardian place your order.
  • We try hard to keep the website accurate and available, but it may sometimes contain errors or be unavailable for maintenance.

4. Our items and how we describe them

  • We sell collectable stamps, coins, banknotes and related items. We describe each item honestly and carefully, including its condition (for example Mint Never Hinged, Used or Uncirculated).
  • Condition grading is our professional opinion. Other dealers or collectors may grade an item a little differently.
  • Catalogue numbers (such as Renniks, Stanley Gibbons and ASC) and catalogue values are given for reference only and are not a promise of future value.
  • Photos may show a typical example of an issue rather than the exact item you receive, unless the listing says the photo is of the actual item. Colours can look different on different screens.
  • We guarantee that every item we sell is genuine. If an item is shown not to be genuine, contact us and we will refund the full price you paid.
  • Collectables are not sold as an investment, and we make no promise that any item will rise in value.

5. Prices and payment

  • All prices are in Australian dollars (AUD) and include GST where GST applies.
  • Postage and any other charges are shown at checkout before you pay.
  • Payment is taken at checkout through our payment providers. We do not see or store your full card number.
  • If an item is listed at an obviously wrong price because of a mistake, we will contact you before we send it. You can then choose to pay the correct price or cancel the order for a full refund.

6. Orders and stock

  • When you place an order, you will receive an email confirming we have received it. Your order is accepted when we dispatch the items or tell you it has been accepted.
  • Many of our items are one of a kind or in short supply. We may limit how many of an item can be bought in one order.
  • If an item turns out to be unavailable after you have ordered, we will let you know and refund you in full for that item.
  • We may decline or cancel an order if we suspect fraud or cannot verify payment. If we do, we will refund any money you have paid.

7. Postage and delivery

  • We pack items with care to protect them in the post. Delivery times shown are estimates, and we are not responsible for delays caused by Australia Post or other carriers.
  • We are responsible for your order until it is delivered to the address you gave us. If it is lost or damaged in transit, contact us and we will help sort it out with the carrier, and replace or refund it if it cannot be found.
  • Please check your delivery address carefully at checkout. If it is wrong, we may not be able to recover the parcel.
  • For orders sent overseas, you are responsible for any import duties, taxes or customs charges in your country.

8. Returns and refunds

If something is wrong with your item. If an item is faulty, damaged, not as described, or not genuine, contact us and we will put it right under the Australian Consumer Law. Depending on the problem, that may be a refund, a replacement or a repair. We will cover reasonable return postage in these cases.

If you change your mind. You can return an item within 14 days of receiving it if you change your mind, as long as it comes back in the same condition we sent it, in its original packaging or mounts. You pay the return postage, and we will refund the item price to your original payment method once we receive and check it. You do not have to accept a change-of-mind return to keep your rights for faulty items above.

How to return an item. Email us first at smitsstampsandcoins@gmail.com with your order number, and we will tell you where to send it. Please send returns tracked and well protected.

9. Wishlist and cart

The wishlist on this website is kept in your own web browser on your device. It is not sent to us, and it may be lost if you clear your browser data or use a different device. Adding an item to your wishlist or cart does not reserve it for you.

10. Our content

The text, photos, logos and other content on this website belong to Smits Stamps and Coins or are used with permission. You may view and print pages for your own personal use, but please do not copy or republish them without our written permission.

11. Limits on our responsibility

Subject to section 2 and your rights under the Australian Consumer Law:

  • if we fail to supply goods or services as promised, our responsibility is limited, where the law allows, to supplying them again or refunding what you paid; and
  • we are not responsible for loss that was not reasonably foreseeable, or for loss caused by things outside our reasonable control.

12. Links to other websites

This website may link to other websites. We are not responsible for their content or how they handle your information.

13. Changes to these terms

We may update these terms from time to time. The version shown on this page when you place an order is the one that applies to that order.

14. Governing law

These terms are governed by the laws of Western Australia. You and we agree that the courts of Western Australia can hear any dispute, but we would always prefer to sort out any problem with you directly first.

15. Contact us

Smits Stamps and Coins
Suite 12A, Stairwell B, London Court Arcade
647 Hay Street, Perth WA 6000, Australia
Email: smitsstampsandcoins@gmail.com